Shipping to Australia is taking longer than usual due to the current lockdown and flight shortages affecting your country. All packages to Australia now have to transit through Dubai. If you are ordering from Australia there may be delays.
WHERE WE SHIP
We ship worldwide! :)
We offer free worldwide shipping on all orders over $60. For orders below $60 shipping costs $5.95.
Your order will be dispatched from our French warehouse. We aim to process all orders within 1-4 days. Below you can consult our estimated delivery times:
- Europe 4-8 days
- U.S.A. & Canada 10-20 days
- Rest of the world 10-20 days
These are estimated delivery times which do not take into account any customs or post services delay that may occur due to covid-19 or the holidays. We recommend ordering as early as possible to ensure holiday peace of mind.
We provide insured shipping with tracking number for all orders. We will email you a tracking number once your order has shipped. The tracking details may take 3-4 days to update.
To track your order, please use our order tracker.
You can also get the latest updates about your order by creating an account with us.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. In the unlikely event that your delivery time exceeds two weeks please email us directly at firstname.lastname@example.org or send us a message via the contact us form and we will be happy to help.
We do not charge tax on orders (unless Canadian) and as a result, you may be charged applicable taxes and duties by your home country upon delivery. There will be no tax and duty for customers living in the European Union!
Starting Jan 1st 2021, customers in the United Kingdom will be responsible for their own country's taxes/duties upon delivery.
If you didn't find the information you're looking for in the sections above or if you have any specific inquiries about your order, don't hesitate to contact us! We love hearing from you and are on hand to answer questions and provide solutions.